Shipping policy

Shipping Policy

Thank you for shopping with 3Digits. We work to prepare and ship every order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 2–4 business days. Processing times may be longer during holidays, new releases, sales, or periods of high order volume.

Business days do not include weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

United States Shipping

We currently offer:

  • Standard Shipping: $8.99
  • Free Standard Shipping: Orders of $75 or more after discounts and before taxes
  • Estimated transit time: 5–8 business days after the order has been processed

Delivery dates are estimates and are not guaranteed. Carrier delays may occur after a package leaves our possession.

International Shipping

International shipping rates are calculated at checkout based on the destination, package weight, and selected carrier.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country. These fees are not included in the product or shipping price unless otherwise stated at checkout.

International delivery times vary by destination and may be affected by customs processing.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error.

Address changes are not guaranteed after an order has been placed. Once an order has been fulfilled or shipped, we cannot redirect it.

If a package is returned to us because of an incorrect address, refused delivery, or failure to collect it, the customer may be responsible for the cost of reshipping the order.

Delayed, Lost, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is managed by that carrier. 3Digits is not responsible for carrier delays or packages marked as delivered that are lost or stolen.

If your tracking has not updated or your package appears to be missing, please contact us so we can help you review the shipment and determine the next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging. When the error was made by 3Digits, we will work to correct it at no additional cost.